Our warranties

All warranty windows start on the date of service and apply to the original customer and service address. To start a claim, call (469) 535-9331 with your service date, address, and a photo of the area.

Color-grout warranty — in detail

Ultra Clean Floor Care stands behind our color-seal grout work. This warranty describes what is covered when we apply a color grout sealant to your tile and grout, and what you can expect over the life of the finish.

What's covered

• Peeling, flaking, or lifting of the color-seal coating caused by application/workmanship.
• Uneven color or coverage in the areas we sealed, reported within the warranty period.
• Touch-up of covered areas using the same color formula on file for your job.

What's not covered

• Damage from improper cleaning — use only pH-neutral cleaners; avoid bleach, acidic, or abrasive products and scouring pads, which break down the seal.
• Wear in high-traffic lanes, scratching, or impact damage from furniture, equipment, or dropped objects.
• Cracked, loose, or missing grout and tile, substrate movement, or water intrusion from failed caulk or plumbing.
• Areas not sealed by Ultra Clean, or color changes due to dye lots when matching existing grout.
• Showers, steam rooms, and constantly wet areas unless specifically quoted and noted on your invoice.

Caring for your color-sealed grout

• Wait at least 24 hours before regular foot traffic and 72 hours before heavy cleaning or moisture exposure.
• Clean with a pH-neutral cleaner and a soft mop or cloth.
• Wipe up spills promptly and use mats at entries to reduce grit and wear.

How to make a claim

Call us at (469) 535-9331 or use our contact page within the warranty period. Please include your service date, address, and a photo of the area in question. We'll schedule an inspection and, if the issue is covered, re-apply the affected areas at no charge.

Notes

This warranty is non-transferable and applies to the original customer and service address. Color grout is applied by hand — it is a careful, time-intensive process, and slight variation in hand-applied finishes is normal and not a defect.

What falls outside every warranty

Our warranties cover our workmanship and materials. They do not cover new soiling, damage, or wear that happens after we leave. Common examples that are not covered:

• New stains or soiling after service — including new pet accidents, urine, vomit, food/drink spills, mud, or grease. A re-clean caused by pets or a new spill is a new cleaning, not a warranty visit.
• Pet damage — scratching, chewing, digging, or odor/staining from pets that occurs after the service.
• Normal wear & traffic-lane wear, fading from sunlight, or crushing/matting of carpet fibers over time.
• Pre-existing or permanent conditions — set-in or permanent stains, dye stains, bleach spots, etching, sub-floor or wicking issues, or damage present before we arrived.
• Improper care — use of bleach, acidic, or abrasive cleaners, scrubbing pads, or pressure washing on sealed/finished surfaces.
• Customer-chosen package level — choosing a lighter package (e.g. Refresh) when a heavier package was recommended; the upgrade is not included.
• Structural / moisture issues — substrate movement, settling, leaks, or water intrusion that cracks grout or fails caulk.
• Third-party work — areas, grout, or caulk not serviced by Ultra Clean, or work altered by someone else after our visit.
• Acts outside our control — flooding, accidents, abuse, or neglect.

This document is a general template provided for convenience and should be reviewed by a licensed attorney before use.