Privacy Policy

Ultra Clean ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this Policy.

1. Information we collect

• Contact & booking details you provide — name, address, phone, email, service details, and notes.
• Payment information processed securely through our payment provider. We do not store full card numbers on our systems.
• Website usage data such as pages visited, device/browser type, and approximate location, collected through cookies and analytics tools.

2. How we use your information

• To schedule, perform, and follow up on your cleaning or restoration service.
• To send estimates, invoices, receipts, appointment reminders, and service-related messages by email or text.
• To request reviews after a completed service (you can opt out at any time).
• To improve our website, services, and customer experience.

3. Text messages

If you provide a mobile number and opt in, we may send you appointment confirmations and reminders, "on my way" alerts, service and billing notifications, and review requests by SMS/text message. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help. You can also reach us at (469) 535-9331 or ultracleanfloorcare@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third party. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use categories exclude text messaging originator opt-in data and consent.

For full details, see our SMS Terms & Conditions.

4. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate (for example, payment processing, scheduling, email/SMS delivery, and review requests), and only as needed to provide our services or comply with the law.

5. Cookies

Our website uses cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings; disabling them may affect site features.

6. Data security & retention

We use reasonable administrative, technical, and physical safeguards to protect your information, and retain it only as long as needed for the purposes described here or as required by law.

7. Your choices

• Request access to or correction of your information.
• Opt out of marketing emails (unsubscribe link) or texts (reply STOP).
• Request deletion of your information, subject to legal and recordkeeping requirements.

8. Children

Our services and website are intended for adults. We do not knowingly collect information from children under 13.

9. Changes

We may update this Policy from time to time. The effective date above reflects the latest revision.

10. Contact

Questions about your privacy? Call (469) 535-9331 or use our contact page.

This Privacy Policy has been adopted by Ultra Clean and governs how we handle information collected through our website and services.